How do I scan my photo ID?
To scan your photo ID:
select the country that issued your ID
choose your document type (passport, driving licence, etc.)
position your ID within the frame and capture the image — on mobile, it captures automatically; on desktop, tap the green button
check the photo is clear, then tap "Yes, continue"
review the details extracted from your ID and confirm they're correct
If something doesn't look right at any step, you can go back and try again.
How to get a clear scan
✅ Do:
Use the original document, not a photo or photocopy
Take the photo in good, even lighting; not too dark or too bright
Make sure all four corners are visible and text is readable
❌ Avoid:
Shadows or glare on the document
Cropping any corners of the ID
Taking a photo of your screen
💡 Tips:
Check that the document is still valid/not expired
Use a smartphone if you can; it usually works better than a computer webcam
For some types of ID, Vouchsafe will ask you to scan both the front and back. For others, the front only is enough.
Good and bad examples
These examples use a CitizenCard, but the same rules apply to all photo ID
  | ✅ Acceptable:
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 | ❌ Not acceptable:
|
 | ❌ Not acceptable:
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  | ❌ Not acceptable:
|
What if I don't have a photo ID?
If you don't have a photo ID available, or yours isn't being accepted, tap "I don't have a photo ID" to see what other options are available.
| Depending on how your verification has been set up, alternatives might include: Click the links for more info. |
⚠️ The organisation you're verifying with decides which options to offer, so you may not see all of these. If you don't have any, you may need to reach out to them to discuss.
Need more help?
Tap the 
icon to live chat with a member of our support team, or email [email protected]
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