Why do you need these documents?
We ask for these documents in order to:
Match your full name to other ID documents you submit
Confirm your residential address or date of birth
What document formats do you accept?
✅ Paperless (digital) bills: download the PDF (.pdf) from your provider’s app or portal and upload it.
✅ Screenshots: screenshots or images (.jpg, .jpeg, .png) are allowed if the entire first page is visible (all four corners on screen).
✅ Photos of printed documents: upload a clear photo of the first page with all four corners visible.
Make sure all the text is clear and easy to read
Avoid glare, shadows, or dim lighting
What document formats are you unable to accept?
❌ Photos of computer/mobile displays: photos must only be taken of physical paper documents. If you have a paperless bill, this must be uploaded as a PDF or a screenshot.
❌ Folded documents: photos of physical documents must be unfolded to show all four corners of the document
❌ Cropped screenshots: screenshots must be zoomed out to show all four corners of the document
What are the different types of documents can I upload?
The below list outlines the types of supporting documents that are able to be uploaded.
Please note: The organisation you are verifying your identity for decides what documents you will be able to upload based on their specific compliance requirements - so you may not see all these options available.
Click on the names to see more information:
Important life events
Important life events
✅ Birth or adoption certificate
✅ Education certificate (GCSE, A-level or degree)
✅ Marriage certificate
✅ British naturalisation or registration certificate
Employment and government
Employment and government
✅ P45, P60, or P11B
✅ Payslips
✅ Annual pension statements
✅ PIP award letters
✅ Letters or statements from Universal Credit
✅ Child Benefit award notices
❌ National Insurance letters
❌ DWP letters
Banking, credit & insurance
Banking, credit & insurance
✅ Bank statements
✅ Mortgage account statements
✅ Credit card statements
✅ Insurance policy agreements
❌ General letters from your financial institution
❌ Direct debit statements
❌ Buy Now Pay Later (BNPL) statements
Utility bills
Utility bills
✅ Council tax bill
✅ Electricity bill
✅ Gas bill
✅ Water bill
✅ Home broadband statement
✅ Mobile phone statement
❌ TV license bill
❌ Invoices or receipts
Health and legal notices
Health and legal notices
✅ NHS letter for a hospital appointment
✅ HM Prison and Probation letter