What do the validations on a verification results page mean?

When you open a person's verification results, each step shows a list of validations - the checks carried out on the evidence they submitted. A green tick means the validation passed; a red tick means it failed.

Identity verification

Digital ID

Required details retrieved	All the information needed was successfully returned by the identity provider.
Digital ID validated	The Digital ID session completed successfully with the provider.
eVisa validated with GOV.UK	The share code provided was checked against GOV.UK and a valid eVisa record was found.
Required fields extracted	All the information needed from the eVisa record could be successfully read.
eVisa in date	The eVisa's valid-from date has been reached, meaning it is currently active.
eVisa not expired	The eVisa's expiry date has not passed.
Has recent transactions	The connected bank account shows recent transaction activity, confirming it is active.
Non-zero balance	The account has a balance above zero. This flags accounts that may be dormant or empty.

Photo ID

Face matches document	The selfie taken during verification was compared to the photo on the submitted document. A pass means the two images are biometrically consistent.
Names consistent	The name on the submitted document matches the name the person provided when they started their verification.
Date of birth consistent	The date of birth on the document matches the date of birth the person provided.
Has not expired	The document's expiry date has not passed.
Required fields extracted	All the information needed from the document could be successfully read. A fail usually means the document image was unclear or incomplete.
Document borders detected	The document was clearly visible in the uploaded image with its full borders showing.
Issuing country allowed	The document was issued by a country accepted by your verification flow.
All security features present	The expected security features were visible on the document.
Identifier format valid	The document number or identifier matches the expected format for that document type.
Not sample or internal use	The document does not contain any markings indicating it is a specimen or test document.

Video selfie

Liveness check passed	The video selfie confirmed the person is live and present, not a photo or recording.
Face matches document	The face captured in the video selfie matches the photo on the submitted document.

Referee

Referee confirmed name / date of birth / photo	The referee reviewed the person's details during their check and confirmed they are correct.
Referee proved their identity	The referee completed their own photo ID check as part of the vouching process.
Referee proved their address	The referee completed their own address document check as part of the vouching process.
Referee looks different from user	The referee's selfie was compared to the applicant's to confirm they are two different people.

Address verification

Supporting documents

Required fields extracted	All the information needed from the document could be successfully read. A fail usually means the document image was unclear or incomplete.
Document appears to be an allowed type	The document submitted is a type accepted by your verification flow.
Document age valid	The document is within the accepted age range - for example, not older than three months where a recent document is required.
Document appears to be a genuine original	The document does not appear to be a screenshot, printed copy, or otherwise not an original.
No tampering signals	No signs of digital or physical alteration were detected on the document.
Document is unique	This document has not been used in a previous verification on the platform.
Addresses consistent	The address on the submitted document matches the address the person provided.

Enrichments

Radar

Normal velocity detected	No unusual pattern of repeated verification attempts was detected for this identity.
Not a disposable email	The email address used is not from a known temporary or disposable email service.
No known fraudster match	The person's identity was checked against the platform's fraud records and no match was found.

What does it mean if a validation has failed?

A red tick means that particular check did not pass. This does not automatically mean the verification has been rejected - some validations carry more weight than others, and the overall outcome depends on the combination of results.

You will only see failed validations when a verification has been sent for processing or is locked out. For guidance on what to do next, see Understanding verification results and Understanding verification status.