Skip to main content

Understanding verification status

The different states a verification can be in as it progresses

Liv avatar
Written by Liv
Updated over a week ago

A verification moves through a number of statuses during its lifetime.

You can see what status a verification is in from the dashboard, and the results page.

A verification always begins in the "In progress" state, and will usually progress straight to "Verified" without you having to do anything.

Each status explained

On the verification overview, you will see the wheel changes state. These are the different states you will see and what they mean.

In progress

The user is currently providing their evidence.

As the user completes the different steps in the verification flow, the meter will fill up.

Processing

User has submitted all of their evidence, the results are now processing.

Verified

All evidence has been validated and any background checks have passed.

Needs review

Some checks came back with results that may indicate fraud. You may wish to reject the user or verify them by alternative means.

Locked out

The user exceeded the allowed attempts for a video selfie or photo ID scan, so the verification has been locked out to prevent fraud.

Cancelled

This verification has been cancelled from the dashboard, or has been restarted.

Expired

The verification has timed out, and the user will no longer get email reminders.

Did this answer your question?