Understanding verification status | Vouchsafe Help Centre

We use a circular progress wheel to show the progress a user has made through a verification.

The number of sections shows the number of steps set in the verification flow.

Your users will see this on the next steps screen in their verification check. You will see this in the verification results.

What the sections mean

On the verification overview, you will see the wheel changes state. These are the different states you will see and what they mean.

	Not started We show a placeholder instead of the video selfie, and all of the wheel segments are grey.
	In progress The user is currently going through the verification steps. We show their video selfie if they have captured it.
	Verified The checks have all been completed with good results. Vouchsafe recommends you verify the user.
	Rejected Some checks came back with results that may indicate fraud. You may wish to reject the user or verify them by alternative means.
	Cancelled The verification has been cancelled by you or a colleague.