Most verifications in Vouchsafe are completed automatically, but sometimes one will need your review.
This doesn’t always imply failure or attempted fraud, most verifications need review for something the user can't control.
Why has this happened?
A verification is sent for review when one or more automatic checks fail.
For example:
a poor online footprint analysis result
the user has provided a document that may not be acceptable to you (e.g. a payslip instead of a bank statement)
What should I look for?
On the right-hand side of the verification, you’ll see a list of checks. Failed checks are marked in amber (medium) or red (high).
Review these to understand what triggered the review.
What are my options?
If you are happy to accept the user as-is based on your organisation's policy, you can do so.
You can hit Restart verification and give the user another attempt. They will get a fresh email.
You may wish to take the user through a different verification flow that asks for more things, as a form of enhanced due diligence
Finally, if you strongly suspect fraud, you can do nothing.
If you find you care getting a lot of verifications that need review, you may wish to adjust the sensitivity of your background checks.
Do I need to record my decision in Vouchsafe?
Vouchsafe includes an Acknowledge function for you record these decisions if you wish.
When you acknowledge a verification, it will:
record your email address and the time of acknowledgement
move the verification into a neutral "Reviewed" state
What is the user told?
Vouchsafe sends one neutral email to the user letting them know their verification is being reviewed. It will not tell them the reason.