A verification has been sent to me for review
Most verifications in Vouchsafe are completed automatically, but sometimes one will need your review.
A verification is sent for review when one or more automatic checks fail - this doesn't always imply failure or attempted fraud, as most verifications need review for something the user can't control.
For example:
a poor online footprint analysis result
a mismatch between the name provided by you for a user and the name in the user's photoID for example
the user has provided a document that may not be acceptable to you (e.g. a payslip instead of a bank statement)
a user has provided an unfamiliar photo ID or an expired ID (if you have enabled these options in the flow)
What should I look for?
Next to each piece of evidence will be a reason highlighted in red that would have triggered the review
What are my options?
If you are happy to accept the user as-is based on your organisation's policy, you can do so.
You can hit Restart verification and give the user another attempt. They will get a fresh email.
You may wish to take the user through a different verification flow that asks for more things, as a form of enhanced due diligence
Finally, if you strongly suspect fraud, you can do nothing.
If you find you care getting a lot of verifications that need review, you may wish to adjust the sensitivity of your background checks.
Do I need to record my decision in Vouchsafe?
Vouchsafe includes an Review function for you record these decisions if you wish. This will:
record your email address and the time of acknowledgement
move the verification into a neutral "Reviewed" state
What is the user told?
Vouchsafe sends one neutral email to the user letting them know their verification is being reviewed. It will not tell them the reason.