Vouchsafe's pricing is based on tokens.
Verifications, smart lookups and alerts on Vouchsafe use tokens.
How much does a token cost?
The starting price of a token is 99p, but you can reduce the cost by buying token bundles.
How many tokens does a verification use?
The more steps or checks you add to a verification flow, the more tokens it will cost.
For example, a video selfie and photo ID is two tokens, costing £1.98. Adding two supporting documents and a background check would be 6 tokens, costing £5.96.
Example | Tokens | Price |
Basic verification with a video selfie and a photo ID | 2 | £1.98 |
Verification with a video selfie, a photo ID, two supporting documents and a background check | 6 | £5.96 |
How do I know how many tokens I'm using?
If you're on our PAYG or Flex plans, you can see your token usage for the current billing period from the Usage and plan tab of the dashboard, as well as your included allowance where applicable:
If you start to approach your plan's token allowance, you will get an email alert.
Historical usage is recorded in your invoices, which you can review under Payment.
What are token bundles?
You can pre-buy 500 or more tokens at once for a discount, starting at 20%.
This is always more cost effective, as you will otherwise be charged the full per-token price of 99p for any excess usage.
Buy a token bundle from the Usage and plan tab of the dashboard, or contact us to discuss your needs and get a custom price:
How do I know ahead of time how many tokens a flow or smart lookup will use?
The token indicator at the top of the screen will update as you add and remove checks. It looks like this:
How will I be charged?
If you are on our PAYG plan, you will be charged at the end of the month for all usage in that month, with no minimum commitment.
If you are on our Flex plan, you will be charged a flat rate for a monthly or annual allowance of tokens. Once you exceed this allowance, you can reduce spend with token bundles.
Am I charged for failed or abandoned verifications?
No. Tokens are only consumed when a verification is completed and is either automatically verified or sent to you for final review.
You will not be charged if your customer does not complete the process, or has to retry any part of it.