At the start of your verification, you'll be shown the details (such as a name, address, or date of birth) that the organisation you're verifying yourself for has on file.
Sometimes this is information you provided yourself earlier, for example when you first signed up or applied with them.
You will be asked to provide documents that match these details.
I am getting a name or address mismatch error
In order to be verified successfully, the documents you provide need to match these details exactly.
If your documents don't match these details, this may result in delays to your application.
There's a limit on how many times you can submit documents with details that don't match. See I've been locked out of my verification for more information.
How do I change my details?
If you notice something looks wrong, such as
A misspelling or typo in your name or address
Your documents show a different name (for example a maiden name)
You will need to contact the organisation you are verifying yourself for to ask them to correct their records and send you a new verification link.
Vouchsafe cannot change this information.