To make a complaint or dispute, contact [email protected] or begin a live support chat.
What can I dispute?
If you have questions about a verification or how it was used, you should usually contact the organisation that asked for the check.
We cannot control or override the organisation's decision to provide a service or not.
If you have questions about how Vouchsafe operates the verification service, you can contact us using the the above details.
You can read more about how Vouchsafe works in our end user terms and privacy policy.
How long will a dispute take?
We aim to respond to all complaints and disputes within 8 business hours, and resolve them within 1 month.
If your complaint involves a third party such as the organisation that requested the check, it may take longer.
What if I'm not satisfied with the outcome?
If you are not satisfied with our response, you can complain to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
0303 123 1113