Vouchsafe starts sending automatic reminder emails when:
you directly request verification by providing the user's email
the user clicks your sharable link and provides their own email
Reminders will be sent no more than once per day, and will not be sent until at least four hours after the user was last active.
They will stop when a verification session expires.
Referees
If a referee is involved in the verification, Vouchsafe will instead send two emails:
one to the referee, with a link to our guide
one to the user, politely asking them to either nudge the referee or choose a new one
Example
We continually optimise the content and scheduling for the lowest drop-off rate, but a reminder will look something like this:
Hello X,
We wanted to remind you to complete your verification for Example Company.
[Continue]
You can come back to this link at any time in the next six days.
Need help? Reply to this email or [contact support].