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How to upload supporting documents

Jaye Hackett avatar
Written by Jaye Hackett
Updated over a week ago

What to upload

You’ll be told what type of documents to upload. Each document must:

  • clearly show your name

  • show either your date of birth or address, depending on what is being asked for

  • be dated within the last 12 months, if it includes a date

  • not be the same document used twice

You can upload a photo, a scan, or a PDF file.

If you're uploading a PDF or electronic copy

  • Use a proper PDF, either exported from a website or downloaded from an email or app

  • Screenshots from apps won't be accepted

If you're uploading a photo of a paper document

  • Make sure all the text is clear and easy to read

  • Avoid glare, shadows, or dim lighting

  • Capture the whole document, including all four corners

File types accepted

You can upload:

  • PDF (.pdf)

  • Image files (.jpg, .jpeg, .png)

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