1. Use the most recent sign-in code
Vouchsafe sends a one-time code to your email. If you try to sign in more than once, only the latest code will work.
Some email apps group sign-in emails into a thread, which can make it hard to tell which is newest. Open the thread and look for the latest message.
2. Check your spam or junk folder
Sign-in emails sometimes get filtered. Search for a message from [email protected] and mark it as safe if needed.
3. Use the same method you signed up with
You can sign in with a code, with Microsoft or with Google. Make sure you choose the same method you used before.
4. Try a different browser or device
If the link doesn’t open or load properly:
Use a different web browser (like Chrome, Edge or Firefox)
Or try a private/incognito window
Try disabling browser plugins and extensions, especially link checkers and blockers
Still stuck?
Your company’s firewall may be blocking Vouchsafe. Start a support chat and we’ll help you get signed in.